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Complaints systems

The Commissioner has a statutory responsibility to monitor the way government agencies deal with complaints made by children and young people.

The Commissioner works to ensure all children and young people feel supported in raising a complaint with a government agency.

Complaints Guidelines - examples

To respect and protect children and young people, and to provide opportunities for organisational improvement, it is vital that all organisations have complaints systems that are accessible and responsive to children and young people.

The Commissioner has developed guidelines on how to make complaints processes child friendly.

The guidelines include examples of the great work occurring around Western Australia. Further projects are detailed on the participation examples page.

Reports

Policy briefs

Submissions

You might be interested in

Child protection

The Commissioner monitors developments in child protection legislation, policies and practices, and advocates to improve the outcomes for children in the out of home care system.
Child safe organisations

Child-safe principles promote a culture where the safety, wellbeing and participation of children and young people are reflected in policies and day-to-day practices at all levels of the organisation.
Rights of children and young people

The Commissioner’s work has regard to the United Nations Convention on the Rights of the Child and everyone has a responsibility, including family, carers, the broader community and children and young people, to work together to deliver these rights.