Monitoring of Child-Focused Complaints Systems Report

Monitoring of Child-Focused Complaints Systems Report

In 2024 the Commissioner undertook a project to analyse child-focused complaint systems of government and community service organisations and seek feedback from WA children and young people about complaints handling processes.

This is an incredibly important recommendation from the Royal Commission into Institutionalised Responses to Child Sexual Abuse.

Through a series of focus groups and an online survey, children and young people shared their views with the Commissioner on child-friendly complaints systems. They emphasised the need for child-focused complaints systems that were safe, accessible, empowering and responsive.

The results of the consultation and analysis are outlined in the ‘Monitoring of Child-Focused Complaints Systems Report’.